Utility Invoice Management

Managing your utility accounts end-to-end

Accurate data is essential to ensure effective energy management. Smart Power offers comprehensive utility bill verification and professional invoice management services for businesses throughout Australia, including electricity, gas, water and LPG.

Our energy invoice verification process ensures you're always charged the correct amount, receive prompt payment discounts, and resolves any disputes with retailers on your behalf.

Thorough Power Bill Verification

Our comprehensive verification process ensures your electricity invoices are meticulously checked for:

• Accurate energy charges
• Accurate network charges
• Accurate meter readings and invoice dates
• Regular actual reads rather than estimates
• Discounts for prompt payment

Any errors identified are promptly queried with the utility retailer and resolved prior to account payment, eliminating the risk of over or under payment on your energy bills.

Comprehensive Energy Account Management

We act as a central point to coordinate power supply to new sites, close redundant accounts when moving premises, and deal with any outage notifications and power quality issues.

Our Invoice Management process handles all administration relating to various energy invoice types, including derivative contracts, and can allocate costs by cost centre or site.

Professional Energy Support Team

Engage one of our experienced Account Managers to manage your portfolio, liaise with energy suppliers, and resolve any issues with relevant stakeholders.

Their expertise guarantees streamlined administration processes by:

• Dealing directly with your electricity supplier to resolve issues
• Processing all correspondence and queries from energy suppliers
• Managing site switches - setting up and closing accounts with your suppliers
• Processing planned outages and restoring power during an unplanned outage
• Supporting the new connection process
• Answering staff queries and supporting reporting requirements

Precise Data Management

We use a sophisticated database to capture your historical consumption data and liaise directly with your supplier(s) to record monthly invoice information. This data management allows timely access to relevant information and reports while identifying anomalies in usage and invoice transactions.

Specialised Services for Complex Energy Portfolios

Electricity Hedging Verification

For clients with electricity hedging arrangements, we:

• Verify the hedge settlement against spot market prices
• Allocate cost against affected accounts
• Create a single electronic upload for your finance system

Streamlined Payment Processing

Smart Power produces an invoice summary file customised to your needs. Clients can either use the file to pay retailers, or we can pay your suppliers directly to significantly save time and money administrating and reconciling multiple sites within your portfolio.

Benefits of Smart Power's Energy Invoice Management

• Eliminate Billing Errors: No over- or under-payment of energy invoices
• Prevent Unexpected Charges: No 'catch-up' invoices
• Rapid Resolution: Issues identified and resolved quickly and cost-effectively
• Usage Monitoring: Significant changes in energy usage identified for action
• Cost Savings: Pay invoices on time to secure discounts
• Administrative Efficiency: Save staff time and reduce administration costs
• Expert Guidance: Receive support and advice on industry reforms
• Budget Certainty: Fixed fee service available
• Portfolio Integration: Streamlines finance, property, energy and sustainability portfolios

Frequently Asked Questions

How does Smart Power's energy bill verification service work?

Our experienced team meticulously checks every line item on your electricity invoices against expected values and contractual rates. We verify opening balances, energy and network rates, billing periods, discounts, and total charges to ensure 100% accuracy.

What happens if Smart Power identifies an error on my electricity bill?

When we detect a discrepancy, we immediately query this with your energy retailer and work to resolve the issue before payment is processed. This proactive approach ensures you never overpay for electricity.

Can Smart Power handle complex energy portfolios with multiple sites?

Absolutely. We specialise in managing large, complex energy portfolios across multiple sites and regions. Our electronic invoice summary system can allocate costs by cost centre or site, making financial tracking straightforward regardless of portfolio size.

How much administrative time can businesses save with your invoice management service?

Based on client feedback, businesses with 400+ energy accounts typically save around 0.6 FTE in administrative time. Additionally, our verification process often identifies tens of thousands in annual savings—far exceeding the cost of our service.

How does Smart Power help businesses manage energy costs during market volatility?

For clients with electricity hedging arrangements, we verify hedge settlements against spot market prices and allocate costs accurately across affected accounts. This ensures you're receiving the full benefit of your hedging strategy during volatile market conditions.

Does Smart Power handle all bills?

Smart Power handles bills for businesses throughout Australia, including electricity, gas, water, council rates and LPG.

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What Our Clients Say

"Energy is our number one operating cost and our confidence to manage and control that cost was very low. We approached Smart Power to get that confidence back. Smart Power was able to reduce the administrative burden associated with managing our 460+ energy accounts by around 0.6 FTE; similarly, ongoing account verification guaranteed that we were being charged the correct amount by our energy retailer, yielding tens-of-thousands in annual savings."
— Nathan E., Senior Engineer, Energy & Commercial Projects